On April 30, a Northglenn family was removed from a Southwest Airlines flight, from DIA to Florida, after they disclosed that their 3-year-old son had sensory disability, according to the boy’s mother, Caroline Scott. As always, we encourage travelers to review the mandatory policies and tools for support, such as the mask exemption option, prior to travel to foster a predictable travel experience.” “In this case, the family did not have an exemption to the federal mask mandate when traveling, and we regret any inconvenience they experienced during their journey. This exemption process is detailed on our website under ‘Mask Exemptions’ and requires an application and documentation to be submitted prior to travel for review and approval,” the statement said. To support travelers with disabilities, there is a narrow exception to the mask mandate for specific types of disabilities that prevent a person from wearing a mask. “The federal law requires each person, 2 years of age and older, to wear a mask at all times throughout the travel journey. Southwest Airlines on Wednesday released a statement about the Smitley family being removed from their flight. “We drove the rest of the way racing against snowstorms that were hitting that area Monday afternoon.”īetween the car rental, hotel room and gas, it cost about $1,000 to make the drive home.
and we stopped at a hotel in Grand Junction for a break,” Smitley said. They rented a vehicle at the airport in Salt Lake and started driving. The couple, who had to be back in Colorado for work and school, are both certified nurse assistants. Southwest refunded the cost of the tickets at the gate. “They took us out of view from everyone in the boarding area to tell us,” Smitley recalled. One person tweeted that her flight suddenly went from being on time to canceled in the span of 15 minutes.Digital Replica Edition Home Page Close Menu It is the second day in a row the company needed to ground planes because of technical issues. Today, we’ve proactively canceled roughly 500 flights due to the outage, and we’re working with those Customers to get them to their destinations as quickly as possible. We ask that travelers use to check flight status or consult a Southwest Airlines Customer Service Agent at the airport for assistance with travel needs.” We appreciate our Customers’ patience as we work to get them to their destinations. Our Teams are working quickly to minimize flight disruptions and Customer impact. “Southwest is in the process of resuming normal operations after a brief pause in our flight activity resulting from intermittent performance issues with our network connectivity Tuesday afternoon. Southwest issued a statement explaining they are working to get back to normal operations as soon as possible. The Federal Aviation Administration issued a nationwide groundstop Tuesday for all Southwest flights at the company’s request as they attempted to resolve the system problems. Please look at the time stamp on the story to see when it was last updated.ĭALLAS ( NewsNation Now) - Southwest Airlines is beginning to resume operations after a nationwide groundstop over issues with its reservation system. This is an archived article and the information in the article may be outdated.
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